Delivery Conditions

Delivery Conditions

Accommodation, tours, airline tickets, transfers, cruises, and similar travel services purchased through Küheylan Turizm are not physical products.

After the reservation is finalized, the voucher/confirmation document, airline ticket, tour program, transfer information, or other documents related to the relevant service are sent electronically to the email address provided by the customer during booking. When necessary, the information may also be shared via phone or WhatsApp.

The date, time, scope, and, if applicable, the meeting/pickup point of the service are stated on the relevant reservation document, tour program, or ticket. For hotel accommodations, the service is provided at the relevant facility on the check-in/check-out dates stated in the reservation confirmation.

It is the customer's responsibility to provide correct email and contact information during booking in order to prevent any disruptions that may arise from the electronic documents not being delivered to the customer.