CANCELLATION AND REFUND TERMS
CALCULATED BASED ON THE TOTAL AMOUNT
From the date of registration;
90 days prior: 15% per person
89 days ---------- 60 days: 30%
59 days ---------- 30 days: 50%
29 days ---------- 15 days: 70%
14 days ---------- 0 days: 100%
FLIGHT & PROGRAM INFORMATION
The flights specified in the program are obtained from the relevant airline and cruise company. Our agency is not responsible for any changes that may occur in the times. For this reason, our agency reserves the right to make changes to the program due to any time change.
The operating agency reserves the right to change the flight route if deemed necessary. For example, a flight route announced as Nice/Lyon for a ship departing from Marseille can be changed to Marseille, or vice versa.
Documents required for visa applications are obtained within 96 hours. You must request your visa confirmation letters from your agency at least 4 days before your application. SHIP & RESTAURANT ARRANGEMENTS
Guests are responsible for their own luggage during transfers between the airport and ports, as well as round-trip transfers between the airport and port. No agency representative, guide, or driver has the right to accept luggage custody nor can they be held liable for it.
During the ship voyage, 2 of your evening meals are formal dinners; all male guests wishing to dine here must have at least one suit with them, and female guests must have at least one evening gown.
The cruise company and captain reserve the right to make changes to the itinerary and port times before or during the tour.
The contents specified in the program flow are for illustrative purposes only. The operating agency reserves the right to change the tour content.
During the cruise, the restaurants and tables where our group will have dinner are generally pre-assigned and numbered by name based on the cruise company, while in some cruise companies it will be open seating. In ships with pre-assigned tables, everyone will sit at their assigned table from the first evening dinner until the last evening dinner. Guests who wish may also have their meals in other restaurants on the ship, subject to arrangement by the ship's authorized personnel.
PAYMENT & DEPOSIT ON BOARD
During check-in on the ship, without exception, every passenger (only one person in couples) must present a credit card to the ship reception or deposit cash when collecting cabin keys. As a result of this presentation, an average provisional charge of 300 euros will be applied to each credit card. This is to cover expenses you will incur on board after checking into the ship. You will be able to make your onboard expenses using magnetic cards provided to you by the ship reception. Except for the casino, no cash transactions take place anywhere on the ship. You can view all your expenses via the televisions in your cabins.
The minimum number of participants for all programs is 20 people (10 cabins). The operating agency reserves the right to cancel the tour 1 month in advance if the minimum number is not met. The guest may be offered an alternative program.
BAGGAGE & PORT REGULATIONS
At the beginning of our cruise journey, luggage tags of specific colors for all our group's luggage will be sent to you along with your cruise ticket. It is required to attach these tags to your luggage at the cruise port.
Your luggage may not arrive in your cabins until late evening on the first day of departure. This is a situation caused by congestion and crowds, which is under the responsibility of the ship. Therefore, it is advisable to pack essential items for your first day on the ship in a small handbag and carry them with you.
You must strictly adhere to the ship's departure times. At the ports, boarding onto the ship must be completed at least 60 minutes before the ship's departure time. Otherwise, you may not be allowed to board. Our agency will not be responsible for such situations.
At the end of our cruise journey, you must collect your luggage, attach the tags left in your cabins the night before, and leave them in front of your cabin doors by 00:00. After disembarkation procedures, our group will collect their luggage from the designated station. We kindly request that each guest personally touch and verify their own luggage when collecting it.
PASSPORT & VISA INFORMATION
Passports older than 10 years, even if still valid, cannot be used for international travel.
Your passport must have a validity of at least 6 months from the tour end date.
Your passport must not be torn or worn out.
For each program, the relevant visa procedures are the responsibility of the sales agency and the passenger. You can learn which visa is required for the relevant tour from its program. OTHER MATTERS
All guests must carry their round-trip flight tickets and cruise tickets with them.
We recommend that our guests activate their mobile phones for international use.
Cancellation conditions are stated separately in the content of the relevant program for each program.