VISA
Regular Passport ❌No visa required
Green Passport ❌ No visa required
Service Passport ❌ No visa required
You must have a passport valid for 6 months from the end date of the trip and not older than 10 years.
To avoid problems with customs police at the border gate of the country to be visited due to torn, worn, wet and/or similarly damaged passports; such passports should be renewed, especially passports extended with a stamp during the pandemic period must definitely be renewed. Otherwise, responsibility belongs to the passenger. Since for our guests under 18 traveling alone or with only one parent, the officer at the country entry/exit may request a document showing the mutual consent of the parents; we recommend that our guests under 18 and their parents be sensitive about this matter.
*Having a valid passport does not mean you can enter the country. The passport police have the authority to prevent you from entering the country. Our agency is not responsible for this situation; responsibility belongs to the passenger.
CURRENCY
The currency used in Uzbekistan is the Uzbekistan Som (UZS). Cash usage is common in daily expenses; local currency is especially preferred in local markets and small businesses.
In Kazakhstan, the currency is the Kazakhstan Tenge (KZT). Although credit card use is common in big cities, it is recommended to have local currency for small expenses.
You may find it useful to carry US Dollars (USD) with you.
TIME ZONE
Uzbekistan is 2 hours ahead of Turkey (UTC+5). In Kazakhstan, although the time zone varies by region, it is 3 hours ahead of Turkey (UTC+6).
FOOD CULTURE
Uzbek cuisine; shaped by the influence of Silk Road culture, it stands out with its traditional flavors dominated by meat and pastries. While rice, lamb, vegetables and spices form the basis of the cuisine, the dishes are generally filling and sharing-oriented. Plov (Pilaf), Manti, Lagman and Samsa are among the best-known dishes of Uzbek cuisine.
Kazakh cuisine; notable for its structure based on meat and dairy products, carrying traces of nomadic Turkic culture. While horse and mutton have an important place in traditional cuisine, pastries and fermented dairy products are widely consumed. Beshbarmak, Kazy (horse sausage), Baursak and Kumis are among the main flavors representing Kazakh cuisine.
ABOUT TRAIN TRAVEL
*In the intermediate journeys we will make by Afrosiyob high-speed train, Uzbekistan's famous train, departure time changes may occur, and this situation is entirely under the control and decision of the local authorities and the National Railways administration. The local administration has the authority to impose restrictions regarding operations, timetables, or the use of the train.
ELECTRICAL OUTLETS
The electrical outlets used in Uzbekistan and Kazakhstan are generally compatible with Turkey. However, since different socket types may be encountered in some older facilities, it is recommended to carry a socket converter (adapter) so you can use your electronic devices without problems.
SHOPPING
Shopping opportunities are available at shopping malls in city centers and small souvenir stalls, as well as at Tashkent City Mall.
TOURS and ACTIVITIES
*All City and Cultural Tours written in the program are included in the price.
*The agency reserves the right to change the tour route when deemed necessary, provided that the content remains the same.
*Excursions or tours that are not permitted to be visited or entered for any reason by local authorities or due to other reasons are not carried out. The Agency cannot be held responsible for the non-performance of such excursions or tours.
ACCOMMODATION
*During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at a distance greater than the specified km.
*Triple rooms may be provided depending on hotel availability, and the bed offered to the 3rd person in such rooms may be smaller than standard beds. Triple rooms consist of 1 large bed and 1 extra bed. Since extra beds are folding beds or so-called coach beds, participants are deemed to have accepted the possible congestion in the room and the type of bed in reservations for the 3rd person and/or child.
*Child discounts are valid for children staying with 2 adults and who fall within the age group specified in the pricing section.
*Breakfasts taken at the hotel among the services included in the tour program are served in accordance with the breakfast culture of the country you are in.
*In case of possible disruptions or technical problems reported to us by the hotel management, our agency reserves the right to change the hotel names as long as the category of the hotels remains the same.
CLOTHING and REQUIRED ITEMS
For the Autumn and Winter Period:
We recommend that you choose clothing that will keep you warm while also allowing you to move comfortably during the autumn and winter months. In case weather conditions may vary, it would be useful to have layered clothing, a thin raincoat and an umbrella. We also recommend that you bring comfortable walking shoes, personal care products, a camera, a video camera, chargers for these devices, spare memory cards and portable chargers.
ABOUT AIR TICKETS and FLIGHTS
*Before the tour date, flight times and the air ticket reservation number information are shared by our agency. Due to group reservation, you can complete your baggage and customs procedures only with your passport at the specified time and counter, even without your ticket. Our check-in procedures are carried out by our agency.
*During registration, the name on the passport, date of birth, passport and ID number must be entered into the system. Air tickets are issued according to this information. In case of air ticket cancellations or changes due to incorrect information, the no-show fee is charged to the guests.
*In cases where you cannot participate because you are late for the flight or unable to catch the plane due to your own reasons, our agency is not responsible for the losses that will occur due to payments made to hotels and airline companies.
*Our agency is an intermediary between the airline and the passenger and is subject to the Hague Protocol dated 28.09.1955. On scheduled and special flights, there may be a risk of delay or flight times may change before the current tour and flight. Routes may vary depending on the city where the plane lands. All times must be confirmed 48 hours before departure dates. Our agency is obliged to notify these changes as soon as possible. Our passengers purchased the tour knowing and accepting that flight details may change.
*Children aged 0-2 do not pay airport taxes and airport service fees.
FLIGHT TIMES
Antalya ✈︎ Izmir ⏱︎ 1 hr 5 min
Izmir ✈︎ Samarkand ⏱︎ 4 hr 30 min
Tashkent ✈︎ Izmir ⏱︎ 5 hr 35 min
Izmir ✈︎ Antalya ⏱︎ 1 hr 5 min
TRANSPORTATION and LOCAL TRANSPORTATION SERVICES
*Seat belts must be fastened during the journey. For passengers aged 0-4, it is mandatory to bring a “vehicle baby seat.” In case of non-compliance with the rules, our agency cannot be held responsible for any traffic fines or penalties to be applied.
*All vehicles offered by local vehicle service providers for transportation and transfer services are inspected in accordance with the rules and conditions of Uzbekistan and Kazakhstan. Vehicles that pass inspection provide service if they are comfortable and flawless, regardless of their model and age.
*Including the tours specified in the program, in cases where local authorities do not allow visits or entry on the day and time of the tour, or where the tour becomes impossible due to closed roads because of any event or due to weather conditions, our agency is not responsible for the inability to carry out the aforementioned tours. Some tours may be carried out by public transportation or on foot where possible due to closed roads or points where vehicle entry is not permitted.
*During your trip, seat numbers are assigned and fixed according to the order of reservation. Even if the seat numbers given are the same in numbering, they may differ in direction, place or position. Placement is made in accordance with the vehicle conditions of the country.
LOSSES, OFFICIAL DOCUMENTS, PASSPORT AND ID LOSSES
*When leaving the hotels where you stay during your trip, please make sure you have collected all your belongings completely. In case forgotten items are found, the costs incurred in delivering them to the country and/or person belong to the owner of the items.
*In the event that your passport is lost or stolen, since the agency official/guide must continue the tour program with the other traveling guests as promised by the agency; you must know that they will act on their own responsibility regarding all organization related to passport procedures, return travel or joining the tour in the country where the loss/theft occurred. Our agency accepts no responsibility for any difficulties or problems that may arise in this regard.
*The Agency is not responsible for items forgotten, lost or stolen during the tour
HEALTH
*We do not think you will encounter any health-threatening issues with meals taken in the region's good restaurants and hotels. However, when you are not with the group, we recommend that you be careful about food and drink, definitely consume bottled water, avoid ice, milk and dairy products, eat meat and fish products that you are sure are well cooked, and for fruit, eat fruits that can be peeled, such as bananas and pineapples.
*We strongly recommend that you obtain a report and invoice from the health facilities where you receive treatment for health problems or injuries that may occur for reasons beyond your control. It will be beneficial in case you need it for insurance-related procedures.
PAYMENT METHOD
*You can make your payments through banks clearly stated on our website, and if necessary, you can also pay with your Credit Card.
*If the payments made during tour registration were made in any currency and amount, refunds in the same currency and amounts will be made in case of cancellation/refund.
TRAVEL HEALTH AND CANCELLATION INSURANCE
*The insurance arranged by our agency for the mentioned trip covers you under the Professional Liability Insurance required by the Association of Turkish Travel Agencies for agencies and travel health protection. Travel Health coverage is valid for ages 0-65. Our guests over 65 are required to obtain insurance by paying a surcharge. We recommend that you definitely take out Travel and Health Insurance for every trip to ensure your protection.
*However, it should be known that this insurance does not cover unconditional cancellations, and in case of force majeure, non-chronic and sudden illnesses, accidents, and in the case of such adverse conditions of first-degree relatives, the reports to be obtained are submitted to the relevant insurance company and are considered within the cancellation coverage after evaluation. These evaluations are made by the relevant Health and Insurance Company healthcare institutions and are outside the scope of our agency's responsibility.
ABOUT THE CONTRACT AND CANCELLATIONS
*For tours with flights, there is an unconditional cancellation right up to 30 days before the tour departure date. For cancellations exceeding 30 days (25 days before the tour departure date), the remaining amount is refunded after deducting the air ticket and non-refundable operational expenses. There is no right to a refund for cancellations made less than 25 days before the tour departure date. It is paid as compensation by the consumer.