IMPORTANT INFORMATION
Flight times specified in the program are obtained from the respective airline. Our agency is not responsible for any changes that may occur in flight schedules. Therefore, revisions may be made to the program in case of any time changes.
The name, surname, and date of birth information provided during reservation must be complete and accurate as they appear on the passport. No name confirmation will be made afterwards.
Hotel vouchers and flight tickets will be sent to you three days before the tour departure date.
Changes may be made to extra tours due to weather conditions. In such cases, our company reserves the right to make necessary adjustments.
All guests are obliged to carry their round-trip flight tickets and hotel accommodation documents with them. Guests without printed tickets bear responsibility for entry into the country themselves.
It is recommended that guests activate their mobile phones for international use.
ACCOMMODATION & ROOM ARRANGEMENTS
Triple rooms are subject to hotel availability, and the third bed may be smaller than a standard bed. Typically, it consists of 1 large bed + 1 additional bed. Additional beds are portable and foldable. This arrangement is considered accepted by the guest.
Child discounts apply only to one child who meets the age criteria and stays in the same room with two adults.
Breakfasts at hotels are served in continental style, appropriate to the culture of the destination country, and may be served in a separate hall for groups in some cases.
VISA & PASSPORT INFORMATION
A Schengen visa is required for Turkish citizens. For visa application, an application must be made through our agency with a passport valid for at least 6 months from the travel end date and necessary documents.
Guests holding green passports must renew their passports if the issue date is older than 10 years. Otherwise, they may not be admitted to the country or allowed to board the flight.
Green passport holders are exempt from visas, but passports must have at least 6 months of validity.
Having a visa does not guarantee entry into the country. The decision on entry lies with border police. Our company is not responsible for this situation.
Our company is not responsible for any issues arising from worn, wet, or damaged passports. Therefore, passports must be in suitable condition.
Guests under 18 years old traveling alone or with only one parent require a notarized consent letter. Problems may occur at country entry and exit without this document. Tours & Excursions
Panoramic city tours specified in the program are introductory tours lasting approximately 2–3 hours, conducted from inside the vehicle with a guide's commentary. They do not include entrance fees to museums and historical sites.
Tours may be cancelled or their content changed due to restrictions imposed by local authorities, road closures, or unfavorable weather conditions. In such cases, our company is not responsible. In necessary cases, tours may be conducted using public transport or on foot.
OTHER MATTERS
No cancellations or changes can be made to promotional and early booking campaign tours.
Our company acts as an intermediary between the airline and the passenger and is subject to the Hague Protocol dated 28.09.1955. Delays and schedule changes may occur in scheduled or special flights. These situations are considered accepted by guests in advance. Children aged 0–2 do not pay area tax or service fees.
Tours & Excursions
Panoramic city tours specified in the program are introductory tours lasting approximately 2–3 hours, conducted from inside the vehicle with a guide's commentary. They do not include entrance fees to museums and historical sites.
Tours may be cancelled or their content changed due to restrictions imposed by local authorities, road closures, or unfavorable weather conditions. In such cases, our company is not responsible. In necessary cases, tours may be conducted using public transport or on foot.
TOUR PARTICIPATION CONDITIONS
The tour program is organized subject to a minimum participation requirement. If sufficient participation cannot be achieved, cancellation information will be sent to you via your agency no later than 21 days before the tour departure date.