Selanik - Sofia Route

1-        General Conditions are an integral part of the tour program and cannot be considered independently of the tour program.

2-        If sufficient participation is not achieved for the trip; Mayak Tour may cancel the tour up to 21 days before the tour departure date. In such a case, cancellation information is communicated to the guest. The full tour fee is refunded to the guest. In the refund of additional services purchased outside the tour; the domestic connecting flight purchased from Mayak Tour is also refunded to the guest, and if a visa application has been made on behalf of the guest using the visa service and travel health insurance, these services cannot be refunded to the guest as they will be considered used; if no visa application has been made, the visa and travel health insurance are also cancelled and the fee is refunded. If the guest purchased the domestic connecting flight from a different product provider independent of Mayak Tour, in the event that the trip is cancelled by Mayak Tour, the guest cannot request any refund from Mayak Tour. The guest accepts in advance, at the time of purchase, any material and moral losses that may arise due to the cancellation of the tour, and Mayak Tour cannot be held responsible.

3-        If sufficient participation is not achieved for the trip, Mayak Tour has the right, in good faith, not to cancel the tour. In this case, since the tour will be provided individually for the guest, the guide service included in the package will only cover the round-trip airport transfer abroad.

Cancellation and Changes

4-        On our tours, tickets for transportation are issued at the time of reservation. In cancellations made more than 30 days before the tour departure date, these non-refundable and non-changeable flight ticket costs will be reflected as a penalty amount.

5-        Our guests have the right to cancel without penalty, provided that they notify Mayak Tour in writing up to 30 days before the tour departure date, excluding flight tickets that have been paid to and/or committed by the airline company by Mayak Tour. If less than 31 days remain until the trip start date, they may cancel by paying a penalty equal to 50% of the remaining tour fee after the flight ticket cost; if 15 days or less remain until the trip start date, they may cancel by paying the full tour fee as a penalty. In the event of a cancellation request, since the cancellation/refund conditions for additional services such as domestic connecting flights, visa services, and travel health insurance may vary depending on the cancellation request period, information should be obtained in advance regarding their refundability. Mayak Tour cannot make any commitment regarding the cancellation/refund of additional services.

Guidance Services and Optional Tours

6-        The days and times of the tours specified in the program may be changed by the guide depending on the opening/closing status of museums and historical sites at the destinations to be visited and on weather conditions. Different guides may accompany our guests during the tours.

7-        The panoramic city tours included in the tour package are tours lasting up to 2-3 hours, organized for the general introduction of the cities, conducted panoramically with guide commentary from inside the vehicle, and do not include museum or historical site entrances. Panoramic tours, including other tours specified in the program, are not the responsibility of Mayak Tour if they cannot be carried out on the day and time corresponding to the tour because local authorities do not allow visits or entry, or due to closed roads because of any event; likewise, Mayak Tour is not responsible if the tour cannot be conducted due to weather conditions making it impossible. Some tours may be carried out by public transportation or on foot where possible, in locations with closed roads or where vehicle access is not permitted.

8-        Our guide may make changes to the days of the city tour and/or additional tours depending on the content of our tours, the number of participants, and whether museums and historical sites are closed. This also applies in the event of changes in flight times.

9-        There is no refund if participation is not provided in the tour or meal services specified in the services included in the price.

About Flights

10-     Mayak Tour is an intermediary institution between the airline and the passenger, and in possible disputes, the relevant provisions of Turkish legislation as well as the Hague Protocol and the Warsaw Convention will apply.

11-     There may be delays or flight time changes on scheduled and special flights. Mayak Tour is obliged to notify these changes as soon as possible. The passenger has purchased the trip accepting the risk of flight time changes/cancellation.

12-     Children between 0-2 years of age pay only the airport tax fee.

13-     In accordance with airline rules; if the outbound flight of round-trip tickets is not used, the return flight will be cancelled by the airline.

14-    For people participating in tours with flights, the required check-in and boarding procedures are personal responsibilities and must be completed by the guest before the flight at airports, at the relevant airline counters, or online on the airlines' websites.

15-     Last-minute delays and gate changes that may occur on flights are announced audibly at airports and displayed on information boards in the area. These should be monitored personally by the guests.

16-     Mayak Tour is not responsible if guests who do not arrive at the specified airport at the times announced in accordance with airline rules for participating in the tour, who do not complete check-in and boarding on time, or who complete check-in and boarding on time but do not board the plane, are unable to take the flight. All costs arising from the procurement of new round-trip airline tickets and transfers in the destination area, etc., which will be necessary for guests who miss the plane to join the tour, shall be borne by them.

17-     The general baggage allowance for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, the baggage allowance on these domestic flights may be reduced to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Mayak Tour.

18-     For our guests who wish to upgrade their flight tickets with miles (to business or first class); after the tickets are issued, upgrades may be made depending on the airline's availability (please check the airline with which you have membership). No mileage guarantee is provided for each flight. Please check whether the program's tickets are in an upgradeable class.

19-     On some airlines, food and beverage and online check-in services may be subject to an additional fee.

Other Matters

20-     Mayak Tour will not accept responsibility for any change or cancellation made by the guest directly with the hotel. In this case, Mayak Tour cancellation conditions will apply.

21-     If, in the tour program, hotel(s) are specified only by category information without names and/or are offered as options for the same destination, this will be communicated to the guest by Mayak Tour 48 hours before departure.

22-     During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at a greater distance than the specified locations or kilometers. In such a case, information will be provided by Mayak Tour 15 days before the tour departure date.

23-     During registration for the purchased tour; the name, date of birth, and passport number as stated in the passport must be entered/declared correctly into the system by the guest. Flight tickets are issued according to this information. The penalty fee for flight ticket cancellations or changes arising from incorrect information will be charged to the guests.

24-     In order to use your mobile phones abroad, before leaving Turkey, please check whether your phone is enabled for international use by contacting the company your line belongs to.

25-     Hotel check-in time for accommodation is 15:00, and check-out time is 12:00.

26-     Requests related to the room (high floor, near common areas, smoking/non-smoking, bed type) are communicated to the hotel by Mayak Tour. Care is taken to ensure that the reserved rooms are in line with the guest's preferences according to the hotel's availability. Fulfillment of these requests depends on availability at the time of check-in and cannot be guaranteed by Mayak Tour.

27-     The breakfast served in hotels differs from the rich breakfast customary in Turkish cuisine. It is generally served as what is called continental breakfast, with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated to the group.

28-     In some cases, there may be a double bed instead of twin beds. Most European hotels offer twin-bed rooms that can be joined when necessary.

29-     The child and extra bed policy may vary according to each hotel's room types.

30-     Any extra bed and baby cot is provided upon request and according to the hotel's availability and must be approved by the hotel.

31-     The capacity for an extra bed or baby cot in the room is 1 unit (maximum).

32-     Extra bed application applies in rooms for 3 people; in such rooms, the bed assigned to the 3rd person is smaller than standard beds. Rooms for 3 people consist of 1 large bed + 1 extra bed. Extra beds consist of foldable beds and beds called coach beds. Our guests are deemed to have declared that they accept the possible cramped conditions in the room and the bed type due to the extra beds added to the standard room in 3-person room and/or child reservations.

33-     If the number of children staying with adults and the ages of the children specified in hotel reservations are incorrectly declared by our guests, the relevant hotels may charge an additional fee. In such a case, responsibility belongs to the guest who made the incorrect declaration. The hotel may request identification to determine the age of children.

34-     In reservations with 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to a single child who fits the age group staying with 2 adults.

35-     Daily exchange rate fluctuations are reflected in TL prices. The rates valid at the time of payment apply. Your additional requests and some extra services you may receive at the hotel (minibar, ironing, etc.) are subject to an extra charge by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay.

36-     Some countries have different practices regarding city, tourism, or local taxes. Any such city, tourism, or other taxes are collected by the hotel from the guest at check-in or check-out.

37-     The road distances given in the programs are map-based. Travel times may be extended due to traffic, weather conditions, the geographical location of the destination country, road works, and road conditions.

38-     Mayak Tour may change the order of the cities in the program and the main airline to be flown, without altering the content of the program, in mandatory situations or when deemed necessary.

39-     The personal belongings, bags, suitcases, passports/IDs of participants in the tour are under their own responsibility, and Mayak Tour is not responsible for forgotten/lost/stolen items. In the event that forgotten items are found, the costs incurred in delivering them to the country and/or person shall be borne by the item owner.

40-     Participants in the tour are required to carry their travel health insurance policies and, if they have any health issues, the relevant medications and reports with them.

For possible extra expenses, at hotel check-in, a photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and Mayak Tour has no intervention in this matter.