FREQUENTLY ASKED QUESTIONS AND IMPORTANT INFORMATION
CONDITION OF PARTICIPATION
This tour is organized with a minimum participation requirement of 30 people. If sufficient participation is not achieved, the final cancellation notice date is 20 days before the tour start date. The tour cancelled due to insufficient participation will be notified to you through our agency.
VISA and PASSPORT
Ordinary Passport Visa required
Green Passport Visa not required
Service Passport Visa not required
You must have a passport valid for 6 months from the end date of travel and not older than 10 years.
For destinations requiring a visa, the visa application must be made with the documents specified in the “Documents Required for Visa” list that your agency will send to you for the visa application. To avoid problems with customs police at the border crossing of the country to be visited due to torn, worn, wet and/or similarly damaged passports; such passports must be renewed and, if it is a country applying a visa to T.R. citizens, the relevant visa must be in the new passport. Otherwise, responsibility belongs to the passenger. As our guests under the age of 18 may be asked by the police officer on duty at the country entry and exit points for a document showing the joint consent of the parents when traveling alone or with only one of their parents; we recommend that our guests under 18 and their parents show sensitivity on this matter.
*Having a valid passport and/or having obtained a visa (for the destination/passport requiring a visa) does not mean that entry into the country is guaranteed. The passport police have the authority to deny you entry into the country. Our agency is not responsible for this situation; responsibility belongs to the passenger.
CURRENCY
The common currency of Czechia, Poland and Germany is Euro (EUR), and it is widely used throughout all countries.
TIME ZONE
Central European Time (CET) is used in Central European countries such as Poland, Czechia and Germany. It is 1 hour behind Turkey. The difference remains the same according to winter/summer time application; during daylight saving time, the clocks in European countries continue to be 1 hour behind Turkey.
FOOD CULTURE
Czech cuisine, stands out with its meat- and pastry-heavy flavors that bear traces of the Central European culinary tradition. Sauced meat dishes, dumpling-like recipes and knedliky (bread dough) are indispensable on the table. Gulaš, Svíčková and Trdelník are among the best-known flavors of Czech cuisine.
Polish cuisine; offers its guests a warm and filling Central European flavor experience with traditional pierogi dumplings, aromatic soups and rich meat dishes.
German cuisine; with its famous bratwurst sausages, pretzel breads and traditional meat dishes reflects the warm and hearty flavors of German culture.
ELECTRICAL OUTLETS
The electrical outlets used in Germany, France, Belgium, Luxembourg and the Netherlands are compatible with Turkey. Therefore, no additional plug adapter is required for your electronic devices.
SHOPPING
There are shopping malls in city centers and small stalls selling souvenirs. In addition, during the tour of Barcelona’s famous La Roca Outlet Village, you can find famous brands at affordable prices.
TOURS & OPTIONAL TOURS and ACTIVITIES
*All City and Cultural Tours written in the program are included in the price.
*If optional tours and activities or program options such as boat trips are explicitly specified in the program, they are organized with a minimum participation requirement of 15 people, and participation is not mandatory. If sufficient numbers are not reached, the excursions may not be carried out, or the prices, content, and vehicle used for the optional tour/activity may vary according to the number of participants. In addition, the days and times of extra tours/activities may be changed by the guide depending on whether the museums, ruins or venues in the places to be visited are open/closed and on weather conditions.
*The agency reserves the right to change the tour route when deemed necessary, provided that the content remains the same.
*Excursions or tours that are not allowed to be visited or undertaken for any reason by local authorities or for other reasons are not carried out. The Agency cannot be held responsible for the inability to carry out such excursions or tours.
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CLOTHING and REQUIRED ITEMS
For the summer season, we recommend that you bring t-shirts that can be easily put on and taken off, short- and long-sleeved shirts, cotton trousers, shorts, comfortable walking shoes, a light jacket and a thin sweater for the evenings. In addition, we recommend that you bring a hat, sunglasses, sunscreen, earplugs against possible noise, a camera, a video camera and their chargers, spare memory cards and chargers. For the autumn and winter period, we recommend clothes that allow you to move comfortably and keep you warm, an umbrella and a thin raincoat.
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ACCOMMODATION
During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified km.
*3-person rooms may be provided depending on hotel availability, and the bed offered to the 3rd person in such rooms may be smaller than standard beds. 3-person rooms consist of 1 large bed and 1 extra bed. Since extra beds are folding beds and coach beds, participants making 3rd-person and/or child reservations are deemed to have declared that they accept the possible cramped conditions in the rooms and the bed type.
*Child discounts are valid for children staying with 2 adults and who fall within the age group specified in the pricing section.
*Among the services included in the tour program, breakfasts taken at the hotel are served in accordance with the breakfast culture of the country you are in.
*In the event of possible inconveniences, due to technical issues reported to us by the hotel management, our agency reserves the right to change the hotel names, provided that the category of the hotels remains the same.
ABOUT AIRLINE TICKETS and FLIGHTS *Before the tour date, flight times and flight ticket reservation number information are shared by our agency. Since this is a group reservation, you can have your baggage and customs procedures done at the stated time and counter with only your passport, even without your ticket. Check-in procedures are carried out by our agency.
*During registration, the name, date of birth, passport and ID number as written in the passport must be entered into the system. Flight tickets are issued according to this information. Cancellations or changes to airline tickets resulting from incorrect information will result in the no-show fee being charged to guests.
*In cases where you are unable to participate because you missed the flight due to being late or due to your own reasons, our agency is not responsible for losses arising from payments made to hotels and airlines.
*Our agency is an intermediary institution between the airline and the passenger and is subject to the Hague Protocol of 28.09.1955. There may be a risk of delay on scheduled and special flights, or times may change before the current tour and flight. Routes may vary depending on the city where the plane lands. All times must be confirmed 48 hours before departure dates. Our agency is obliged to notify these changes as soon as possible. Our passengers have purchased the tour knowing and accepting that flight details may change.
*Children between 0-2 years of age do not pay field tax and field services fee.
FLIGHT DURATIONS
Izmir ✈︎ Berlin ⏱︎ 2 hr 5 min
Warsaw ✈︎ Izmir ⏱︎ 2 hr 20 min
LOSSES, OFFICIAL DOCUMENTS, PASSPORT and ID LOSSES
*During your trip, when leaving the hotels where you are staying, please make sure that you have taken all your belongings with you. In case forgotten items are found, the expenses incurred during delivery to the country and/or person belong to the owner of the item.
*In the event that your passport is lost or stolen, our agency representative/guide must continue the Tour Program for the other traveling guests as promised by the agency; therefore, they should know that they will act on their own responsibility regarding all arrangements related to passport procedures, return, or joining the tour in the country where the loss/theft occurred. Our Agency accepts no responsibility for any difficulties or problems that may arise in this regard.
*The Agency is not responsible for items forgotten, lost or stolen during the tour
TRANSPORTATION and LOCAL TRANSPORT SERVICESİ
*It is mandatory to fasten your seat belts during the journey. For our passengers aged 0-4, it is mandatory to bring a “vehicle baby seat.” In case of non-compliance with the rules, our agency cannot be held responsible for any traffic fines or penalties that may be imposed.
*Even if the vehicle seat numbers provided in the countries to be visited are the same as when purchased, the direction, location or position may differ. Placement is made in accordance with the vehicle conditions of the country in question.
*All vehicles offered by local vehicle service providers for transportation and transfer services are inspected in accordance with European Union rules and conditions. Vehicles that pass inspection provide service if they are comfortable and flawless, regardless of their model and age.
*Including the tours specified in the program, in cases where, on the day and time of the tour, local authorities do not allow visits or entry, or where the tour becomes impossible due to closed roads caused by any event or due to weather conditions, our Agency is not responsible for the inability to carry out the said tours. Some tours may be conducted by public transportation or on foot where possible, in places with closed roads or where vehicle entry is not permitted.
*During your trip, seat numbers are fixed by being assigned according to the order of reservation. Even if the given seat numbers are the same in numbering, the direction, place or position may differ. Placement is made in accordance with the vehicle conditions of the country in question.
HEALTH We do not think that you will encounter any problem in the meals to be taken in the region’s good restaurants and hotels that will threaten your health. Nevertheless, when you are not with the group, we recommend that you be careful about food and drink, absolutely consume bottled water, avoid ice, milk and dairy products, consume meat and fish products that you are sure are well cooked, and for fruit, eat fruits that can be peeled, such as bananas and pineapples.
We strongly recommend that you obtain a report and invoice from the health units where you receive treatment in case of health problems or injuries that may occur due to reasons beyond your control. It will be beneficial for you in insurance-related procedures if needed.