*This tour is organized with a minimum participation requirement of 30 people. If sufficient participation is not achieved, the final cancellation notification date will be 20 days prior to the tour start date. Tours cancelled due to insufficient participation will be notified to you through our agency.
*We do not accept infants in the age range of 0-3.99 years for this activity.
VISA, PASSPORT AND EUROPEAN ENTRY/EXIT SYSTEM (EES)
Ordinary Passport Visa Required
Green Passport No Visa Required
Service Passport No Visa Required
Your passport must be valid for at least 6 months from the end date of your trip and must not be older than 10 years.
In destinations requiring a visa, the visa application must be made using the documents specified in the "Documents Required for Visa" list provided by your travel agent. To avoid issues with customs police at the border of the country to be visited due to torn, worn, wet, and/or otherwise damaged passports; it is necessary to renew such passports and, if the destination country requires a visa for Turkish citizens, ensure that the relevant visa is on the new passport. In case of non-compliance, responsibility lies with the traveler. For guests under 18 traveling alone or with only one parent, there may be a request from the police officer at the entry/exit point for a document showing joint parental consent; therefore, we recommend that guests under 18 and their parents exercise caution in this matter.
*Having a valid passport and/or having obtained a visa (for destinations/passports where a visa is required) does not guarantee entry into the country. The passport police have the authority to deny entry. Our agency is not responsible for this situation; responsibility lies with the traveler.
*As of April 10, 2026, within the framework of the European Entry/Exit System (EES) implemented in European Union countries, passport control procedures at border crossings are carried out by collecting biometric data (fingerprints and facial recognition).
Due to this application, congestion at airports and border crossings, long waiting times, systemic delays, or situations where biometric data cannot be read may occur.
These processes are entirely under the control of the relevant country's border security units, and our agency has no authority to intervene. Therefore, our agency cannot be held responsible for any delays, waiting times, or program disruptions that may arise as a result.
It is strongly recommended that guests' passports are physically in good condition, that there are no conditions (cuts, wounds, heavy creams, etc.) that could prevent biometric data collection, and that they consider sufficient time for border procedures. "This application is an international security procedure, and all guests purchasing the tour are deemed to have accepted this process."
AIR TICKETS AND FLIGHTS INFORMATION
*Flight schedules and flight ticket reservation numbers will be shared by our agency before the tour date. Due to group reservations, you can complete your baggage and customs procedures at the specified time and counter with just your passport, even without your physical ticket. Check-in procedures are handled by our agency.
*During registration, the name, date of birth, passport number, and ID number on the passport must be entered into the system. Flight tickets are issued based on this information. Any flight ticket cancellations or changes resulting from incorrect information will be charged to the guests as no-show fees.
*In cases where you fail to participate due to arriving late for the flight or being unable to board the flight due to your own reasons, our agency is not responsible for any losses incurred from payments made to hotels and airlines.
*Our agency acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of September 28, 1955. There may be a risk of delay in scheduled and special flights, or times may change before the current tour and flight. Routes may vary depending on the city where the plane lands. All times must be confirmed 48 hours before the departure date. Our agency is obligated to notify these changes as soon as possible. Passengers purchase the tour knowing and accepting that flight details may change.
*For our flights operated with SunExpress Airlines preferred in this program, each person has a right to 20 kg checked baggage and 8 kg cabin baggage. The maximum dimensions of the cabin baggage must be 55 x 40 x 23 cm. Additional fees may be applied by the airline if the baggage allowance is exceeded.
FLIGHT DURATIONS
Izmir ✈ Rovaniemi 4 hrs 45 min
Rovaniemi ✈ Izmir 4 hrs 35 min
TIME ZONE
Turkey is 1 hour ahead of Finland during winter time. For example, when it is 18:30 in Turkey, it is 17:30 in Finland.
CURRENCY
The currency used in Finland is the Euro (EUR). Credit/bank card usage is very common for daily shopping and personal expenses. Guests are advised to carry some Euros for small expenses.
ELECTRICAL SOCKETS
Electrical sockets are the same as in Turkey.
FOOD CULTURE
Finnish cuisine; shaped by cold climate conditions and the diversity of natural products, stands out with its simple yet satisfying flavors. Fish, reindeer meat, potatoes, rye bread, mushrooms, and forest berries are among the basic elements of the cuisine; while salmon soup Lohikeitto, traditional rye dough Karjalanpiirakka, reindeer meat prepared dish Poronkäristys and cinnamon bun Korvapuusti are among the main flavors symbolizing Finnish cuisine.
HEALTH
*Although no specific health risks regarding food and drink are anticipated in Finland, we recommend maintaining regular nutrition and adequate fluid intake throughout the trip. Due to the low air temperatures in Lapland, especially on days spent outdoors for extended periods, consuming hot beverages, not skipping meals, and eating according to your personal health status is important. It is recommended to choose well-known and reliable restaurants and cafes, and guests with personal allergies or food sensitivities should inquire about ingredients before ordering.
*Due to the fact that air temperatures in Lapland during winter months can reach very low levels, it is important to dress appropriately against the cold during outdoor activities, use the thermal clothing provided within the program, and consider your personal health status on days when you will be spending long periods outdoors.
*In the event of an unexpected health issue or injury during the trip, we strongly recommend obtaining a report from the medical facility consulted and invoices related to the expenses incurred. These documents may be required for processes covered by travel health insurance and should be kept until the end of the trip.
SHOPPING
There is an opportunity to shop for souvenirs unique to Finland, Lapland-themed products, handmade items, and local products in shops located in city centers and tourist spots. Additionally, you can find various souvenir products for your loved ones in the souvenir shops located in the Santa Claus Village.
TOURS & OPTIONAL TOURS AND ACTIVITIES
*Optional tours and activities or program options explicitly mentioned in the program, such as boat trips, are organized with a minimum participation requirement of 15 people and are not mandatory. If the required number is not met, tours may not take place, or optional tour/activity prices, content, and vehicles used may vary depending on the number of participants. Additionally, the dates and times of extra tours/activities may be changed by the guide depending on whether museums, historical sites, or venues in the places to be visited are open/closed and weather conditions.
*The agency reserves the right to change the tour route, provided the content remains the same, when deemed necessary.
*Tours or visits that are not allowed to be visited or entered for any reason by local authorities or for other reasons will not be conducted. The agency cannot be held responsible for the inability to conduct these tours or visits.
ACCOMMODATION
*Since there is no official hotel star rating system in Finland, the star ratings of our hotels have been given by us based on world standards.
*During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances exceeding the specified km.
*Triple rooms may be assigned depending on the suitability of the hotels, and in these types of rooms, the bed provided for the 3rd person may be smaller than standard beds. Triple rooms consist of 1 large bed and 1 additional bed. Since additional beds are formed by pull-out beds and coach beds known as sofa beds, participants who are the 3rd person and/or children booking are deemed to have accepted potential crowding in the rooms and the type of bed.
*Child discounts apply to children staying with 2 adults and falling within the age group specified in the pricing section.
*Breakfasts included in the services within the tour program are served in accordance with the breakfast culture of the country being visited.
*In case of likely disruptions, our agency reserves the right to change the names of the hotels, provided that the category of the hotels remains the same, due to technical issues reported to us by the hotel management.
CLOTHING AND ESSENTIAL ITEMS
Since air temperatures in Finland and Lapland during winter months can be quite low, it is recommended that guests bring thick coats or overcoats, wool sweaters, polar fleece, thermal underwear, thick pants, gloves, hats, scarves, and shoes suitable for winter conditions with them. Thermal suits, boots, gloves, and wool socks to be used within the program will be made available for the guests' use throughout the tour. Additionally, it is recommended to carry sunglasses or snow goggles, sunscreen, and lip balm against snow and sun reflections, personal medications, cameras, phones, and necessary charging equipment. Charging equipment must have a capacity of no more than 160 wh; otherwise, they will not be accepted in checked baggage.
TRANSPORT AND LOCAL TRANSPORT SERVICES
*There is a mandatory requirement to wear seat belts during the journey. For passengers aged 0-4 years, bringing a "car baby seat" is mandatory. In case of non-compliance with the rules, our agency cannot be held responsible for any traffic fines or penalties imposed.
*All vehicles provided by local vehicle service providers for transport and transfer services are inspected in accordance with European Union rules and conditions. Vehicles that pass inspection provide service regardless of their model and age, provided they are comfortable and flawless.
*Including the tours specified in the program, in cases where local authorities do not allow visiting or entering on the day and time corresponding to the tour, or due to closed roads for any event, or due to weather conditions making it impossible to conduct the tour, our agency is not responsible for the inability to conduct the aforementioned tours. Some tours may be conducted by public transport or on foot, depending on the circumstances, at points where roads are closed or vehicle access is not permitted.
*Seat numbers are assigned and fixed according to the reservation order during your trip. Even if the assigned seat numbers are the same in numbering, direction, location, or position may differ. Placement is made according to the vehicle conditions of the current country.
LOSSES, OFFICIAL DOCUMENTS, PASSPORT AND ID LOSSES
*When leaving the hotels where you stayed during your trip, please make sure you have taken all your belongings without exception. In cases where forgotten items are found, the costs incurred during their delivery to the country and/or the individual belong to the owner of the item.
*In the event of loss or theft of your passport, the authorized representative/guide of our agency must continue the tour program as promised by the agency to other traveling guests; therefore, they must know that they will act on their own responsibility in all organizations related to passport procedures, return, or inclusion in the tour in the country where the loss/theft occurred. Our agency accepts no responsibility for any difficulties and problems that may arise in this regard.
*The agency is not responsible for items forgotten, lost, or stolen during the tour.
PAYMENT METHOD
*You can make your payments via bank transfers through banks clearly specified on our website, or you can also complete them with your Credit Card if you deem it necessary.
*Payments made during tour registration will be refunded in the same currency and amount in case of cancellation/refund.
TRAVEL HEALTH AND CANCELLATION INSURANCE
*The insurance arranged by our agency for said trip covers Professional Liability Insurance, which is mandatory for agencies by the Turkish Travel Agencies Association, and provides coverage for your travel health. The travel health coverage is valid for ages 0-65. Guests over 65 years of age must arrange their insurance upon payment of an additional premium. We recommend that you always obtain Travel and Health Insurance for every trip to ensure your safety.
*However, it should be noted that this insurance does not cover unconditional cancellations; in case of force majeure, non-chronic and sudden illnesses, accidents, and reports taken in the event of adverse situations affecting first-degree relatives are submitted to the relevant insurance company and evaluated, they are covered under cancellation. These evaluations are made by relevant health and insurance company health institutions and are outside the scope of our agency's responsibility.
CONTRACT AND CANCELLATIONS INFORMATION
*For air tours, there is an unconditional right to cancel up to 30 days before the tour departure date. For cancellations exceeding 30 days (25 days before the tour departure date), the remaining amount is refunded after deducting flight ticket and non-refundable operational expenses. There is no right to refund for cancellations made less than 25 days before the tour departure date. Compensation is paid by the consumer.
*All guests are deemed to have purchased the tour by accepting the conditions and rules separately specified under the headings above. The tour registration contract is a single entity.