Antalya-Departure Christmas Markets Tour: Alpine Peaks by Special Train and Cable Car, Alsace & Colmar

PARTICIPATION REQUIREMENT

This tour is organized with a minimum participation requirement of 30 people.  If sufficient participation is not achieved, the final cancellation notification date is 20 days before the start of the tour. The tour canceled due to insufficient participation will be notified to you through your agency.

VISA

Ordinary Passport ✅ Visa required 
Green Passport   ❌  Visa not required
Service Passport  ❌ Visa not required   

Your passport must be valid for 6 months from the date of completion of the trip and must not be older than 10 years.
For destinations requiring a visa, the visa application must be submitted with the documents specified in the “Documents Required for Visa” list that your agency will provide to you. In order to avoid problems with customs police at the border gate of the country to be visited due to torn, worn, wet and/or otherwise damaged passports, such passports must be renewed, and if the country applies visas to citizens of the Republic of Türkiye, the relevant visa must be in the new passport. Otherwise, responsibility belongs to the passenger. Since guests under the age of 18 traveling alone or with only one of their parents may be asked by police officers at the country's entry and exit points for a document showing the joint consent of both parents, we recommend that our guests under 18 and their parents pay special attention to this matter. 
*Having a valid passport and/or having obtained a visa (for a destination/passport requiring a visa) does not mean that entry into the country will be permitted. Passport police have the authority not to admit you into the country. Our agency is not responsible for this situation; responsibility belongs to the passenger.
*As of April 10, 2026, within the scope of the European Entry/Exit System (EES), which came into force in European Union countries, passport control procedures at border crossings are carried out by collecting biometric data (fingerprints and facial recognition).
Due to this application, situations such as congestion, long waiting times, system delays or biometric data not being readable may occur at airports and border gates.
These processes are entirely under the control of the relevant country's border security units, and our agency has no authority to intervene. Therefore, our agency cannot be held responsible for delays, waiting times or any resulting disruptions to the program.
Our guests are strongly advised to ensure that their passports are physically suitable, that there are no conditions that could prevent biometric data collection (cuts, wounds, heavy cream, etc.), and that they allow sufficient time for border procedures.
 “This application is an international security procedure, and all guests who purchase the tour are deemed to have accepted this process.”

HEALTH

We do not expect you to encounter any health-threatening problems with the meals served at good restaurants and hotels in the region. Nevertheless, we recommend that you be careful about eating and drinking when you are not with the group, consume only bottled water, avoid ice, milk and dairy products, consume meat and fish products that you are sure have been thoroughly cooked, and, regarding fruit, eat fruits such as bananas and pineapples that can be peeled. 

FLIGHT DURATIONS

Antalya                           ✈︎         İzmir                   ⏱︎          1 hr 5 min
İzmir                               ✈︎         Zurich                   ⏱︎          3 hr 10 min
Stuttgart                    ✈︎         İzmir                    ⏱︎          3 hr 30 min
İzmir                              ✈︎          Antalya                ⏱︎         1 hr 5 min

TOURS, OPTIONAL TOURS & ACTIVITIES

All city and cultural tours are included in our program. 

*Boat trips or entertainment activities are not included in the cultural tour and are optional and not included in the price.

*The agency reserves the right to change the tour route when deemed necessary, provided that the content remains the same. 

*Excursions or tours that are not permitted for any reason by local authorities or for other reasons will not be operated. The Agency cannot be held responsible for the inability to operate these excursions or tours.

ACCOMMODATION

*During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified kilometers. 

*Triple rooms may be provided depending on hotel availability, and in such rooms the bed provided for the third person may be smaller than standard beds. Triple rooms consist of 1 large bed and 1 extra bed. Since extra beds consist of foldable beds and beds known as coach beds, participants making reservations for the third person and/or children are deemed to have declared that they accept the possible lack of space and bed type in the rooms.

*Child discounts are valid for one (1) child staying with 2 adults and belonging to the age group specified in the pricing section.

*Breakfasts included in the tour program and served at hotels are provided in accordance with the breakfast culture of the country visited and generally consist of a limited menu of butter, jam, bread, tea or coffee, known as a continental breakfast, and may be served in a separate room allocated to the group.

*Our agency reserves the right to change the names of hotels, provided that their category remains the same, due to possible inconveniences or technical problems reported to us by hotel management.

CURRENCY

The currency used in European countries is the Euro. It is recommended that you carry small amounts of Euros with you.

TIME ZONE

Europe is 1 hour behind Türkiye during daylight saving time and 2 hours behind during standard time. For example, when it is 18:30 in Türkiye in winter, it is 16:30 in Europe.

TELEPHONE USE

*There is no Wi-Fi / Internet service on vehicles in Europe. However, you can obtain a free password from the reception desk at the hotels or from hotel officials with the assistance of our guide and use the internet. 

*Do not forget to obtain support from your operator in Türkiye regarding the use of your phone abroad.

*In some countries, upon arrival, you can purchase cards from operators at airports that you can use at very affordable prices in that country, and benefit from internet and calling services throughout your trip. 

CLOTHING AND ESSENTIAL ITEMS

For the Autumn and Winter Period:
We recommend that you choose clothing that allows you to move comfortably during autumn and winter while also keeping you warm. In case weather conditions may vary, it would be useful to bring layered clothing, a lightweight raincoat and an umbrella. We also recommend that you bring comfortable walking shoes, personal care products, a camera, video camera, chargers for these devices, spare memory cards and portable chargers.

FOOD CULTURE

*Swiss cuisine is influenced by French and German cuisine, as well as by Switzerland's history, primarily as an agricultural country. Many traditional Swiss dishes tend to be relatively simple and are made from basic ingredients such as potatoes and Swiss cheese. 

*French cuisine, whose roots date back to the Middle Ages, has a rich culture. French cuisine, whose fame has spread throughout the world with its renowned wines and various cheeses, is known for meat dishes cooked with different sauces and delicacies such as crème brûlée, macarons and soufflé, which are famous varieties of desserts. 

ELECTRICITY

Electrical outlets are the same as in Türkiye.

SHOPPING

Shopping opportunities are available at shopping centers located in city centers and small stalls selling souvenirs.

IMPORTANT NOTES

*Having a valid passport and/or having obtained a visa (for a destination/passport requiring a visa) does not mean that entry into the country will be permitted. Passport police have the authority not to admit you into the country. Our Agency is not responsible for this situation; responsibility belongs to the passenger.

*Our Agency acts as an intermediary between the airline and the passenger and is subject to the Hague Protocol of 28.09.1955. There may be a risk of delays on scheduled and special flights, or the times may change before the existing tour and flight. Our Agency is obliged to notify you of these changes as soon as possible. Our passengers have purchased the tour knowing and accepting that flight details may change. 

*Children between 0 and 2 years of age do not pay airport taxes or airport service fees.

*The panoramic city tours included in the tour package are tours lasting no more than 2–3 hours, organized for a general introduction to the cities and conducted panoramically with a guide's narration from inside the vehicle; they do not include museum or archaeological site entrances. 

*If, including the other tours specified in the program, the tours in question cannot be operated because local authorities do not permit visiting or entering the relevant place on the day and at the time corresponding to the tour, or due to roads being closed because of an event or weather conditions making the tour impossible, our Agency is not responsible for the inability to operate these tours. Some tours may be conducted by public transport or on foot, where possible, at locations with closed roads or where vehicle access is not permitted.

ABOUT AIR TICKETS & FLIGHTS

*Flight times and the reservation number information for air tickets will be shared by our agency before the tour date. Since this is a group reservation, you can complete your check-in using only your passport, without your ticket, at the specified time and counter.

*During registration, the name as written in the passport, date of birth, passport number and identity number must be entered into the system. Air tickets are issued according to this information. No-show fees arising from cancellations or changes to air tickets due to incorrect information will be charged to the guests.

*Our agency is not responsible for losses arising from payments made to hotels and airlines in cases where you are unable to participate because you arrive late for the flight or miss the relevant flight for reasons attributable to you.

*Our Agency acts as an intermediary between the airline and the passenger; flight times may change before departure, and all times must be reconfirmed 48 hours before the departure dates. If the number of participants required for the package tour is not reached, the consumer will be notified of the tour cancellation 7 days in advance. Routes may vary depending on the city where the aircraft lands.

TRANSPORTATION AND LOCAL TRANSPORTATION SERVICES

*Seat belts must be fastened during the journey. For passengers between 0 and 4 years of age, it is mandatory to bring a “child car seat.” Our agency cannot be held responsible for traffic fines or sanctions imposed due to failure to comply with the rules.

*Even if the vehicle seat numbers provided in the countries to be visited are as purchased, their direction, location or position may differ. Seating is arranged in accordance with the vehicle conditions of the country concerned.

*All vehicles provided by local vehicle service providers for transportation and transfer services are inspected in accordance with European Union rules and conditions. Vehicles that have passed inspection provide service provided that they are comfortable and free of defects, regardless of their models and age. 

*Vehicles in Europe are generally comfortable and well-equipped; however, it is recommended that you prepare a travel kit containing items such as a spare battery that you may need in any circumstance. 

LOST ITEMS, OFFICIAL DOCUMENTS, PASSPORT AND IDENTITY DOCUMENT LOSSES

*When leaving the hotels where you stay during your trip, please make sure that you have taken all your belongings. If forgotten items are found, the costs incurred while delivering them to the country and/or person concerned belong to the owner of the items.

*In the event that your passport is lost or stolen, our Agency representative/guide must continue the Tour Program as promised by the agency to the other traveling guests; therefore, they should know that they must handle all arrangements concerning passport procedures, return or rejoining the tour in the country where the loss/theft occurred on their own responsibility. Our Agency accepts no responsibility for any difficulties or problems that may arise in this regard.

*The Agency is not responsible for items forgotten, lost or stolen during the tour.

PAYMENT METHOD
*You may make your payments through the banks clearly indicated on our website, and, when deemed necessary, you may also make them by credit card.
*In the event of cancellation/refund, payments are refunded in the same currency and amounts in which they were made during tour registration.

TRAVEL HEALTH AND CANCELLATION PROTECTION:
*The insurance arranged by our Agency for your trip provides coverage that protects you in terms of the Professional Liability Insurance made mandatory for agencies by the Association of Turkish Travel Agencies and travel health. Travel health coverage is valid for people aged 0–65. Guests over the age of 65 must obtain insurance by paying an additional premium. We recommend that you always obtain Travel and Health Insurance for every trip in order to ensure that you are covered.
*However, it should be known that this insurance does not cover unconditional and unrestricted cancellations; in the event of force majeure, cancellations are covered following the submission and assessment by the relevant insurance company of reports concerning non-chronic and sudden illnesses, accidents, and such adverse circumstances affecting a first-degree relative. These assessments are conducted by the relevant Health and Insurance Company healthcare institutions and are outside the scope of our agency's responsibility.

REGARDING THE CONTRACT AND CANCELLATIONS:
*For tours including flights, there is an unconditional cancellation right up to 30 days before the tour departure date. For cancellations made more than 30 days in advance (25 days before the tour departure date), the remaining amount is refunded after deducting the airline ticket cost and non-refundable operational expenses. There is no right to a refund for cancellations made less than 25 days before the tour departure date. The amount shall be paid by the consumer as compensation.